Frequently Asked Questions

Where is Trailwood Storage located?
Our facility is located at 804 Crooked Creek in Lufkin, TX 75904.
What are the office hours?
Mon - Thur  8:00AM to 5:00PM
Fri                8:00AM to 4:00PM
Sat - Sun     By Appointment
What time can I access my storage unit?
24 Hour access
Can I make payments online?
You can make payments online or sign up for automatic payments. We also have a payment drop box outside the office.
What types of leases are offered?
We offer month to month leases.
Is the facility have a video system?
Yes. We have the latest technology including a high definition cameras.

How do I pack heavier items?
Pack your heavier items in smaller boxes so that they’re easy to lift and carry.
Do I need to purchase a lock?
You get a free lock with a new rental.
Are my belongings insured?
We do offer insurance for your items. Many homeowners' and renters' policies have off site coverage, so check with your agent.
Do you offer any discounts?
We have discounts available including the Teacher's Discount, Military Discount, Senior Discount, First Responder Discount. Each takes 10% off.
What do I need to rent a space?
Have a government issued ID such as a driver’s license, passport or military ID.